Frequently Asked Questions

How long will it take for me to receive my order?
Your order will be delivered in up to two hours from the point of delivery/ booking confirmation.

In some rare cases the client will have to allow slightly longer, up to 4 hours, to receive their order (if the total journey is more than 20 miles or if the client’s final payment has been delayed).

Why do I need to pay a booking fee?
This is to secure your booking slot, once this is paid your booking is confirmed and your products will be shopped.
Can I refund items?
We can refund items that have been damaged in transit but unfortunately we can not change items if you change your mind for any reason.
What day and time/s can I order?

Monday- Saturday 9am-9pm
Sunday 11am- 4pm

Can I order a none grocery item along with my order?
This may be possible if your none grocery item is sold in the same store, which we are shopping your groceries from. We will always do our best to select all items you require from the same store and due to our commitment to provide you with the best possible service and speedy delivery all items must be shopped in the same store.

You will only ever be charged for items that have been shopped.

Can I order from anywhere?
We do our best to ensure that our customers have a wide variety of choice to choose from. Customers have the option to order from Waitrose, Sainsburys, Tesco, Asda, Iceland.
What happens if something that’s delivered is not what I want?
We do our best before shopping the items to check every item is correct therefore on receipt of your order unless items are damaged or past sell by date, unfortunately they can not be refunded.
Is there a minimum age to accept delivery?
You must be at least 18 years old, you may be asked to show I.D if you look younger than this.
What happens if I want to cancel my order?
You can cancel your order, which means we will not proceed to deliver your order to you. However please note that the booking delivery fee is non-refundable.

If you have already paid for the actual groceries items as well this will be non-refundable also.

Still Need Help?