Privacy Policy is an Online- groceries/logistics agent and a trading division, which is registered under the Data Protection Act. For the purposes of the General Data Protection Regulation (the “GDPR”), persons registered with Send Out Ltd and offered any bookings through Send Out Ltd are referred to as “deliverers”, and persons who contract with Send Out Ltd for the purpose of ordering grocery items through Send Out Ltd are referred to as “Customers”. The GDPR should be seen as positive step towards having more control over how data is gathered, stored and used. It updates and strengthens existing legislation which was drafted in a non-digital environment.

In looking after business and personal data we have always acted responsibly and we have robust processes and systems to ensure that we have taken all reasonable steps to be secure. We collect and securely store the personal data you provide to us and we use this information for the purposes of offering groceries deliveries as requested by customers to well vetted deliverers.

In line with the GDPR our privacy policy is governed by the following five principles and we take your privacy and the protection of your data very seriously. We will:

1. Always work to keep data safe

2. Make it clear when and why we are collecting data.

3. Keep data up to date and only hold it for as long as necessary.

4.Only hold data for the purpose it was collected.

5. Treat data with the same respect you treat your personal data.


Customers please visit our ‘Contact us’ page if you would like to amend how you hear from us.

Customers and Deliverers can contact us at with any questions.


We collect and process data on the basis of legitimate interest. This will be when you book the service or apply to be a deliverer with us, or if/ when you manage your account. We may also collect data when you complete other interactions with us, such as entering a competition, or applying for a job.

If we collect data that can be used to contact you, we will always offer you choices for managing your communication preferences, explained further in the ‘Marketing Communication’ section below.

We, and some of our business partners, also collect information when you browse our website, which is explained below in the ‘Marketing Communications’ and ‘Cookie Policy’ sections.

Keeping your data

We make sure to only keep data for as long as it is required to provide you with our service, retain your transactional history and remember your preferences. We also hold certain types of data in accordance with legal requirements for tax and accounting rules.

It’s important to us that your details are as up to date as possible.

You can edit your personal details when making a booking

Or you can contact our Customer Service through the contact us page.

How we keep your data secure

As appropriate we use comprehensive modern technology and processes to ensure the security of all data held, including but not limited to: firewalls; encryption, anonymization, password management and regular software updates. We perform a regular review to make sure our security measures match the level of sensitivity of the data held. We only retain data for the length of time it is required as detailed in the section above.

Marketing Communications

If you are a customer we might contact you by email or phone unless you ask us not to.

You can choose at any time not to be contacted and we will update your preferences. As a customer, this can be done by updating your contact preferences or by contacting our Customer Service Team (Contact us).

If you inform us that you no longer wish to receive marketing emails you will stop receiving them within 24 hours. We will still hold your email address (unless you ask us to remove it) to contact you about customer service related issues.

We advertise via Instagram and facebook and continue to go onto others. We make sure we always act in accordance with the terms and conditions of these platforms to show you products and news you may be interested in. These platforms offer you ways to manage your privacy and advertising preferences from within their own settings.

We may also share your personal information and limited transactional data with business partners to help target the offers we make to you, such as Google; Government bodies and law enforcement agencies (if required to do so), and successors in title to our business.

Re-targeting (also known as re-marketing)

We use re-targeting to show customers and visitors to our website tailored adverts served by 3rd party vendors across the internet. We work with partners such as Google and Facebook to do this using first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the Double Click cookie).


Cookies are text files that are automatically placed onto your device by many websites. They are used to improve the performance of a website, for remembering preferences, for making your experience on a site smoother and to provide website owners with information on how the site is being used.

We use cookies to enhance your experience of our website and to identify and monitor how the website is being used and to track how our advertisements perform.

To enjoy the full experience of our website, and to make a purchase, you will need to allow cookies.

However, to get a better understanding of how to get control of cookies on your system we suggest you go to – they have lots of up-to-date information about how to manage cookies in the latest internet browsers.

Contacting us

We welcome your comments and messages. For general enquiries or order based questions please contact us here:

For questions or comments about our privacy policy please email: